Refund policy

# VerxPads Return & Refund Policy

## Returns

At VerxPads, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 7 calendar days of receiving your item.

To be eligible for a return, your item must:

* Be unused and in original condition
* Be returned in its original packaging
* Include all accessories and contents originally supplied
* Not show signs of wear, damage, or misuse

Proof of purchase or your order number will be required for all returns.

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## Non-Returnable Items

The following items cannot be returned or refunded:

* Custom or personalised mousepads
* Limited edition or clearance products
* Gift cards
* Items damaged due to misuse or improper handling

Because custom products are made specifically for each customer, they are non-refundable unless defective or incorrect.

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## Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your claim, please provide:

* Your order number
* Clear photos of the product
* Photos of the packaging
* A short description of the issue

Once approved, we may offer:

* A replacement product
* Store credit
* A full or partial refund

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## Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

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## Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a tracked courier service, as VerxPads cannot be held responsible for lost return parcels.

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## Order Cancellations

Orders may only be cancelled before production or shipping begins.

Once an order has entered production or has been shipped, it can no longer be cancelled.

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## Contact Us

For all return or refund requests, please contact:

Email: [support@verxpads.com](mailto:support@verxpads.com)
Website: https://verxpads.com

By placing an order with VerxPads, you agree to this Return & Refund Policy.